Refund and Returns Policy

Refund Policy

Last Updated: [Insert Date]

At One Digital Products Hub, we specialize in delivering high-quality digital products that are accessible instantly upon purchase. Due to the nature of digital goods, which are non-tangible and irrevocable, we have crafted our refund policy in alignment with industry standards followed by leading digital marketplaces such as Etsy, Envato, and Creative Market.

General Policy

All sales of digital products are considered final and non-refundable once the product download or access link has been delivered.

However, we understand that exceptional situations can occur, and we may issue a refund under the following conditions only:

Refunds May Be Considered If:

  1. Duplicate Purchase: You accidentally purchased the same product more than once.
  2. Corrupt or Non-Functional File: The product is corrupted or fails to work as intended, and our support team is unable to resolve the issue within 3 business days.
  3. Incorrect Item Delivered: You received a product that does not match the description or listing you purchased.

Refunds Will Not Be Issued If:

  • You change your mind after purchase.
  • You lack the necessary software or skills to use the product.
  • The product was downloaded or accessed successfully.
  • You made a wrong purchase or selected the incorrect variant/version.

How to Request a Refund

If you believe you are eligible for a refund, please contact us within 7 days of your purchase at:
📧 support@onedigitalhub.com

Include the following details in your request:

  • Order ID
  • Product name
  • Reason for refund request
  • Screenshots or explanation of the issue (if applicable)

Resolution Timeframe

Refund requests are reviewed on a case-by-case basis and typically processed within 5–7 business days. If approved, the refund will be issued to the original payment method used during purchase.

Important Notes

  • As per global standards for digital goods, once a product has been downloaded or accessed, we are unable to offer refunds unless there is a clear technical issue that cannot be resolved.
  • By completing your purchase, you agree to this refund policy and confirm that you understand the nature of the product being sold.

If you need any further help or support, feel free to submit your query on support@onedigitalhub.com.

Thanks.